Effective Date: July 29, 2026

Company Name: NOWKHA INTERNATIONAL PRIVATE LIMITED

Website: www.nowkhaperfume.com

Thank you for choosing Nowkha International Private Limited. We are committed to delivering premium-quality perfume products to your doorstep. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Refund

Because perfume is a personal care item, refunds or exchanges are strictly limited. You are eligible for a refund only under the following circumstances:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • An item/product is missing from your delivered package.

2. Non-Refundable Items

For hygiene, safety, and quality assurance reasons, we cannot offer refunds or exchanges for:

  • Opened or used perfume bottles.
  • Products with broken seals or packaging damaged by the customer.
  • Change of mind after the purchase is made.
  • Fragrance preference (e.g., simply not liking the scent profile).

3. How to Report an Issue

If you experience an eligible issue with your order, you must report it to us within 48 hours of receiving the delivery.

To initiate a request, please contact our support team and provide:

  1. Your Order Number
  2. Clear photos or videos showing the defect, damage, or wrong item received
  3. A brief description of the problem

4. Refund Approval & Processing

Once your request and evidence are reviewed and approved by our team, your refund will be processed to your original payment method within 7 to 10 business days.

5. Shipping Charges

Original shipping charges are non-refundable, unless the return or refund is a direct result of an error made by Nowkha International Private Limited (e.g., wrong or damaged item sent).

6. Contact Us

If you have any questions or need to submit a return request, please reach out to our customer support team:

Website: www.nowkhaperfume.com
Company: Nowkha International Private Limited
Email: nowkhainternational@gmail.com
Phone: +91 8714196916